Return and Refund Policy

*Ruka Joseph Return and Refund Policy*

Effective Date: [ 11-11-2024 ]

At Ruka Joseph, we strive to provide high-quality clothing and hair extensions that meets your expectations. However, we understand that sometimes items may not fit or meet your needs.

*Return Policy*

*Eligibility*

To be eligible for a return, items must:

- Be in original condition with tags attached

- Hair Extensions must be in original packaging and unworn, altered or used

- Not be customized or altered

- Be returned within 14 days of delivery

*Non-Returnable Items*

Customized or altered items are final sale and cannot be returned.

*Refund Policy*

*Refund Process*

To initiate a return:

1. Contact us via email ( info@rukajoseph.com ) or phone ([(301) 338-8203 ]) within 14 days of delivery.

2. Provide order number, reason for return, and photos of the item(s) if damaged.

3. Receive return shipping instructions and RMA (Return Merchandise Authorization) number.

*Refund Timeline*

Refunds will be processed within:

- 5-7 business days after receiving returned items

- Refunds will be issued in original payment method

*Refund Amount*

- Full refund for defective or damaged items

- Store credit or exchange for incorrect orders

- Partial refund (minus shipping) for change of mind or sizing issues

*Exceptions*

- Shipping costs are non-refundable if expedited, regular shipping are always free

- Custom duties or taxes are non-refundable

*Contact Us*

For questions or concerns:

Email: [ info@RukaJoseph.com ]

Phone: [(301) 338-8203 ]

Address: 13036 Thunderbolt Place Chantilly Virginia, United States 

By purchasing from Ruka Joseph, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.

Last updated: [ 11- 11-2024 ]